Cancellation and Refund Policy

Strict No-Refund Policy

Due to the digital nature of Sarya's products and services, all sales, in-app purchases, and auto-renewing subscriptions are final and non-refundable. We do not offer refunds or credits for any partially used or unused subscription periods, nor for accidental purchases.

App Store & Google Play Purchases:

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  Apple App Store: Sarya cannot manage or refund purchases made on iOS devices. All Apple App Store transactions are strictly governed by Apple's own refund policies. If you believe you have a valid claim with Apple, you must request a refund directly through Apple Support.
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  Google Play Store: Similarly, purchases made on Android devices are handled by Google. You may request a refund directly from Google Play if it falls within their acceptable refund timeframe.
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  Subscription Cancellations: Canceling your subscription prevents future billing but does not refund previous payments. You will retain access to the premium features until the end of your current billing cycle.

Other software issues:

If you have questions about using our Applications and Web Platform, please contact the Kidaura Support team directly at support@thesarya.com.